SHIPPING POLICY

Last Updated: October 26, 2026

At LILINENOVA, we are committed to providing our customers with a convenient, reliable, and enjoyable shopping experience. We aim to process orders efficiently and deliver products to customers around the world.

Please review our Shipping Policy below to understand our order processing procedures, shipping methods, estimated delivery times, and other important shipping information.

1. WORLDWIDE SHIPPING

LILINENOVA aims to serve customers worldwide. We offer international shipping to eligible destinations, subject to product availability, shipping carrier restrictions, and local regulations.

Shipping availability may vary depending on the destination and the products ordered.

If shipping is unavailable to your location, you will be notified when possible.

2. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Our processing time may vary depending on product availability, order volume, holidays, and other operational factors.

Please note that order processing time is separate from shipping and delivery time.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

3. SHIPPING AND DELIVERY TIMES

Our estimated delivery timeframe is 2–5 business days, where available and applicable to the selected shipping method and destination.

Please note that this timeframe is an estimate and is not guaranteed for every order or destination.

International orders may require additional time due to customs clearance, transportation arrangements, local delivery services, or other circumstances beyond our control.

The estimated delivery timeframe may also vary depending on the product ordered and the shipping provider.

Customers should review the estimated delivery information provided at checkout before completing their purchase.

4. SHIPPING COSTS

Shipping fees, if applicable, will be displayed at checkout before an order is completed.

Shipping costs may vary depending on the destination, shipping method, package dimensions, and other applicable factors.

Any available free shipping offers will be subject to the conditions specified at checkout or in the applicable promotion.

5. ORDER TRACKING

When tracking is available, customers will receive tracking information by email after their order has been shipped.

Please allow time for tracking information to become available and update within the shipping carrier's system.

If you have questions about the status of your order, please contact our customer support team.

6. INTERNATIONAL SHIPPING AND CUSTOMS

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for these charges.

Customs procedures may affect delivery times, and LILINENOVA cannot guarantee that international shipments will clear customs within a specific timeframe.

Customers are responsible for complying with applicable import regulations in their destination country.

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your name, street address, apartment or unit number, city, postal code, country, and contact information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

8. DELAYED OR LOST SHIPMENTS

Although we strive to meet estimated delivery times, delays may occur due to circumstances such as:

• Weather conditions or natural events.

• Shipping carrier delays.

• Customs inspections and clearance procedures.

• Public holidays or peak shopping seasons.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us for assistance.

We will review the available tracking information and work with the shipping provider when necessary to help resolve the issue.

Your rights under applicable consumer protection laws remain unaffected.

9. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when appropriate.

We will review your request and determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.

10. DELIVERED BUT NOT RECEIVED

If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location and verify your shipping address.

You may also contact the shipping carrier for additional delivery information.

If the package remains missing, contact LILINENOVA so we can review the available information and assist you with the next steps.

11. SHIPPING RESTRICTIONS

Some products may be subject to shipping restrictions based on destination, transportation requirements, or applicable laws.

Although LILINENOVA aims to provide worldwide shipping, we cannot guarantee delivery to every country or location.

If an order cannot be shipped to your destination, we will communicate with you when possible and handle any cancellation or refund in accordance with applicable law.

12. CONTACT INFORMATION

If you have any questions about our Shipping Policy, delivery estimates, or order status, please contact us.

Business Name: LILINENOVA
Phone: 859-397-2033
Email: alinemaxime128@gmail.com

Our goal is to provide a smooth and transparent shopping experience for every LILINENOVA customer.

Thank you for choosing LILINENOVA. We appreciate your trust in our business!