REFUND AND RETURN POLICY

Last Updated: October 26, 2026 

LILINENOVA;INFO

At LILINENOVA, we value our customers and want you to have a positive shopping experience. This policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. RETURN PERIOD

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must generally be unused, in their original condition, and returned with their original packaging where applicable.

Proof of purchase or an order confirmation may be required.

Certain products may be excluded from returns where permitted by applicable law. Any applicable restrictions will be communicated to customers as required.

2. HOW TO REQUEST A RETURN

To start a return, contact us at:

Email: alinemaxime128@gmail.com

Please include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions.

Please contact us before sending any item back.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us at alinemaxime128@gmail.com.

Include your order number and a description of the issue. Photographs may be requested to help us assess the situation.

We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with applicable law.

4. REFUNDS

Once an eligible return has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time for the funds to appear in your account.

5. RETURN SHIPPING COSTS

For returns due to a change of mind, customers may be responsible for return shipping costs where permitted by law.

For damaged, defective, or incorrect items, LILINENOVA will work with the customer to determine an appropriate resolution in accordance with applicable law.

Any applicable return shipping instructions will be provided after your request is reviewed.

6. EXCHANGES

Exchanges depend on product availability.

If you wish to exchange an item, contact us at alinemaxime128@gmail.com. If an exchange is unavailable, another appropriate resolution may be offered where applicable.

7. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Approved cancellations and related refunds will be handled in accordance with applicable law.

8. NON-RETURNABLE ITEMS

Certain products, including personalized items, perishable goods, and some hygiene-related products, may not be eligible for return where permitted by law.

Any applicable restrictions will be communicated before purchase when required.

Nothing in this policy limits consumer rights that cannot legally be excluded.

9. LATE OR MISSING REFUNDS

If you have not received an approved refund, first check your payment account and contact your bank or payment provider.

If you still need assistance, contact us at alinemaxime128@gmail.com.

10. CONTACT INFORMATION

For questions about returns or refunds, contact:

Business Name: LILINENOVA
Email: alinemaxime128@gmail.com
Phone: 859-397-2033

Thank you for shopping with LILINENOVA!