Privacy policy

PRIVACY POLICY

LILINENOVA

Effective Date: October 26, 2026

1. Introduction

Welcome to LiliNenoVa!

At LiliNenoVa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our online store, browse our products, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you visit or shop at LilinenoVa, we may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products purchased
Order history
Payment status
Shipping and delivery details

Device and Website Information

We may automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing activity.

Payment Information

Payments may be processed by third-party payment providers. We do not intend to store complete payment card details on our own systems.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Send order confirmations and shipping updates.
Deliver products to your address.
Respond to customer service requests.
Process payments, refunds, and returns.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent transactions.
Comply with applicable legal obligations.
Send promotional emails or offers when permitted by law and, where required, with your consent.

You may unsubscribe from promotional emails at any time.

4. How We Share Your Information

LILINENOVA does not sell your personal information for money.

We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment Processors: To securely process payments.
Shipping and Delivery Companies: To deliver your purchases.
Website and E-commerce Providers: To operate and maintain our online store.
Analytics and Marketing Providers: To understand website traffic and improve our marketing, where applicable.
Legal Authorities: When required by law or necessary to protect our legal rights.

These third parties may process your information according to their own privacy policies and applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, understand how visitors use our website, and support certain marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable laws.

When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request a copy of certain information you have provided.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

9. Third-Party Websites

Our online store may contain links to third-party websites or services. LiliNenoVa is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our online store is not intended to knowingly collect personal information directly from children who are not legally permitted to provide it under applicable law.

If we learn that we have collected personal information from a child in circumstances where collection is not permitted, we will take appropriate steps to delete that information.